Removes apps and drivers that you installed.Reinstalls Windows 10 and keeps your personal files.Windows 10 can reset all its computer files without affecting your personal data. NOTE: If you receive an error while using System Restore, see the article, System Restore failed while restoring the directory from the restore point. Reinstall Windows 10 to the Dell factory image using recovery media You want to reset your device back to the way Dell shipped it to you, but Windows does not start. Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE) You want to reset your device back to the way Dell shipped it to you, and Windows starts normally. You want to reset your device back to a clean Microsoft version of Windows, and Windows starts normally. Refresh your copy of Windows 10 without losing your data Your device is not working well, and you are not sure what is causing it. Your device is not working correctly because of something installed recently. See the following table and select the scenario that most closely resembles your own: Problem This article covers several different methods of restoration, reset, and reinstallation of Windows 10. For more information about using SupportAssist OS Recovery, see article, " Restore your Computer Using SupportAssist OS Recovery." For a list of computers that support SupportAssist OS Recovery, see the Dell SupportAssist OS Recovery Support Matrix for a full list. Note: Dell Technologies recommends that supported computers use Dell SupportAssist OS Recovery for a premium restoration experience.
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